Tradie Business

Introducing After Hours Return with Kennards Hire

Kennards Hire

Australia’s largest family-owned equipment hire company, Kennards Hire, has announced the official launch of its After Hours Return service, enabling 24/7 equipment returns.

The service will provide an added benefit to Kennards Hire customers, including construction project managers, tradespeople and DIYers, allowing them to concentrate on the job and not the clock.

Now available at 67 branches nationally, with more in the pipeline, Kennards Hire is the first hire company in Australia to offer equipment returns at any time of day, any day of the week.

The innovative offering is directly aligned to the company’s ethos to make their customer’s job easy. Understanding that many trade jobs are time critical and that DIYers are time-poor, the new After Hours Return service means customers are relieved of the stress associated with getting equipment back to a branch before closing.

The industry-changing move also acknowledges challenges faced by customers working in the construction industry. According to the 2023 Kennards Hire Construction Confidence Check*, business leaders in the construction industry have identified the rising cost of materials (56 per cent), skilled labour shortages (51 per cent) and supply chain issues (45 per cent) to be the top three issues impacting today’s construction industry stability.

“Making our customers’ jobs easier has always been at the core of our operations,” Kennards Hire CEO Bill Whitehouse said.

“Balancing multiple project deadlines within a fast-paced industry is no easy feat. The After Hours Return service provides peace of mind, enabling customers to confidently tackle time-sensitive projects, saving valuable time and resources. Whether it’s a construction site or home improvement project, we want our customers to feel less stressed and have more flexibility in their day.”

At your fingertips

Customers can access designated Kennards Hire branches after closing by using a unique PIN provided when booking the service.

Through the new After Hours Returns service, the business is setting a new standard in customer-centric service by providing time-saving options for DIYers.and enhancing operational efficiencies for trade customers with small to medium businesses.

Kennards Hire customer Cruise Iosefa owns Cruise Turf Services – he said the After Hours Returns service has changed his work-life balance.

“Utilising After Hours has been a game-changer for me,” Cruise said.

“I used to worry about rushing from a job, usually further away, to return tools and equipment during regular business hours, often sacrificing work priorities and precious time with my family. With the convenience of the After Hours Return service, I can now focus on the job and enjoy quality moments with my loved ones without stressing about the logistics of a return.”

As an organisation renowned for its commitment to customer service excellence, Kennards Hire recognises the value of continuously improving customer experience. The After Hours Return service is yet another step in its mission to exceed customer expectations and strengthen relationships with businesses across a broad range of industries, as well as its core DIY customer base.

For more information about After Hours Returns, check out 

* The findings from the 2023 Kennards Hire Construction Confidence Check are the result of a survey conducted by YouGov from 19 – 28 May 2023. The sample comprised of 501 senior business leaders/ decision makers from construction businesses with 20+ employees in Australia.
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